Privacy Policy

Last updated: July 3, 2025

TanzaNova operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: credit card, debit card, payment details, and transaction information.
Account information: username, password, preferences, and settings.
Transaction information: items viewed, cart activity, purchases, returns, and past transactions.
Communications with us: customer support inquiries or other messages.
Device information: device details, browser, network connection, IP address, and unique identifiers.
Usage information: interaction data and navigation patterns on the Services.

Personal Information Sources

Directly from you: when creating an account, placing orders, or communicating with us.
Automatically: data collected from your device via cookies or similar technologies.
From service providers: technology or support partners processing data on our behalf.
From partners or third parties: such as marketing or advertising platforms.

How We Use Your Personal Information

Provide and Improve Services: to process payments, manage accounts, fulfill orders, facilitate returns, and create a personalized shopping experience.
Marketing and Advertising: to send promotional content and show tailored advertisements.
Security and Fraud Prevention: to protect accounts, detect suspicious activity, and ensure secure transactions.
Communication: to provide customer support and maintain our business relationship with you.
Legal Compliance: to comply with laws and respond to lawful requests.

How We Disclose Personal Information

We may share your information with trusted third parties, including vendors, business partners, and affiliates, to provide and improve Services. We may also share information to comply with legal obligations, complete business transactions, or protect our rights.

Third-Party Websites and Links

The Services may include links to external websites. We are not responsible for the privacy practices of those third-party websites. Please review their policies before sharing personal data.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from minors. Please contact us if you believe a child has shared their data with us.

Security and Retention of Your Information

We use reasonable security measures to protect your data but cannot guarantee 100% security. Personal data is retained as long as necessary to provide services, comply with laws, or resolve disputes.

Your Rights and Choices

You may have rights depending on your location, including the right to access, delete, correct, or request a copy of your personal information. You may also unsubscribe from promotional emails at any time.

Complaints

If you have any complaints about how we process your personal information, please contact us. You may also contact your local data protection authority.

International Transfers

Your information may be stored or processed in countries other than your own. We use safeguards such as contractual clauses to protect your data where required.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a new “Last updated” date.

Contact

If you have any questions about our Privacy Policy or wish to exercise your rights, please contact us:

📧 support@tanzanova.com
📍 Mtendeni Street, Dar es Salaam, 11104, TZ